How do I return an item?

Updated 9 months ago by Esther & Co.

We completely understand that sometimes a style may just not be for you, or might not fit exactly right. To return an item, please visit our returns portal here. Simply enter your order number (ESTXXXXXX) and email address, then follow the prompts to lodge your return.

Please note that if your return is from different marketplace partners you'll need to return the items back to separate locations. Not to worry, you can continue to lodge your return through our portal as normal and our Customer Care team will be in touch to help you every step of the way! 

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty. Personalised items are not eligible for return. 

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