What happens if my parcel doesn't arrive, or is lost in transit?

Updated 7 months ago by Esther & Co.

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.
Esther & Co is not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and find your parcel for you. Please contact us at customercare@esther.com.au.

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