Do I have to pay for my return?

Updated 2 months ago by Esther & Co.

When returning items, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.

Please note that you will not be credited the cost of shipping as part of your return, unless the item is faulty.

If returning Esther The Label items only, you are more than welcome to use our pre paid label, however $8.95 will be deducted from the credit or refund (if applicable).

For international customers, unfortunately we do not have return labels available at this time. It is something we are hoping to implement soon!

Please note: The cost of shipping on your original item/order will not be reimbursed if you make a return. Your store credit will be for the item/s only. Refunds are only available for faulty items.


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